1. Never let any post go un-answered.
2. Always involve people in the introduction. Not just ‘welcome to website’, but trying to sincerely know your members. If the user has obscure name jps_30, then asking them their full name is a good idea. Also try to remember the user real name and try to address in the post, by his real name, rather than aka.
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Archive for category Before Community Hatching
When I create a new community, the first advice I give to forum admins is to create internal area of discussions for users before they actually create public area.
The internal area should define your vision, roles of moderators, conflict resolutions escalation matrix, contact details, Moderated Post discussions, and General discussions.